Terms of Service
Legal terms governing your use of Kalify's AI-powered lead qualification platform
Effective Date: 2025
These terms govern your use of Kalify services
Data Deletion Available
You can delete your data at any time through Settings → Delete Account or by contacting us. See our Privacy Policy for details.
Acceptance & Scope
Agreement
By using Kalify, you agree to these terms and our Privacy Policy.
Service Provider
Tree Digital Factory (SAS, RCS Nanterre 524 314 846)
For detailed company information, see our Privacy Policy.
Contract Formation
- Terms become binding upon account creation
- Continued use constitutes ongoing acceptance
- Commercial use requires explicit agreement to all terms
Key Definitions
Platform
The Kalify web application accessible at our domain, providing AI-powered lead qualification services.
Services
AI-powered lead qualification, automated messaging (SMS, email, Facebook), campaign management, and prospect database services.
User/Client
Any individual or organization that creates an account and uses Kalify services for business lead qualification purposes.
Data
Personal data as defined by GDPR, including prospect information, conversation data, and usage analytics provided by or collected during service use.
Services Provided
Professional Use Only
Kalify services are designed for business lead qualification and sales automation purposes.
Core Features
- AI-powered prospect qualification and scoring
- Automated messaging via SMS, email, and Facebook
- Campaign creation and sequence management
- Prospect database and custom field management
- Follow-up scheduling and automation
- Team collaboration and notification systems
- Integration with third-party services (Facebook, email providers)
Service Availability
We strive to provide 24/7 service availability, however:
- Planned maintenance may temporarily interrupt service
- Third-party service outages may affect functionality
- No guarantee of uninterrupted service availability
User Obligations
Legal Compliance
- Comply with all applicable laws and regulations
- Respect GDPR and data protection requirements
- Obtain proper consent for prospect communications
- Honor unsubscribe requests immediately
Data Responsibility
- Ensure accuracy of imported prospect data
- Maintain proper data backup and security
- Only upload data you have legal right to process
- Regularly review and clean prospect databases
Prohibited Activities
- Sending spam or unsolicited communications
- Using the service for illegal activities
- Attempting to breach platform security
- Sharing account credentials with unauthorized parties
- Reverse engineering or copying the platform
Violation Consequences
Violation of these terms may result in account suspension or termination without notice.
Intellectual Property
Platform Ownership
Tree Digital Factory retains all rights to:
- Kalify platform software and algorithms
- AI models and processing logic
- User interface and design elements
- Documentation and training materials
User Content
You retain ownership of your data, but grant us license to:
- Process data to provide services
- Use anonymized data for service improvement
- Create aggregated analytics and insights
Account Termination
Termination Rights
Either party may terminate the service relationship under specific conditions.
User-Initiated Termination
- You may close your account at any time through Settings
- No refunds for unused subscription periods
- Data deletion follows our Privacy Policy guidelines
- Organization owners must remove team members before account closure
Service-Initiated Termination
We may suspend or terminate accounts for:
- Violation of these terms or applicable laws
- Sending spam or unsolicited communications
- Non-payment of fees (if applicable)
- Abuse or misuse of the platform
- Security threats or suspicious activity
Effect of Termination
- Immediate loss of access to the platform
- All ongoing campaigns and sequences stopped
- Data retention subject to Privacy Policy terms
- No liability for lost data or business impact
Facebook Integration Data Deletion
For users who connect via Facebook, you can delete your data through:
- Self-Service: Account deletion in Settings (removes all data)
- Email Request: Contact [email protected]
- Facebook Requirement: We provide these deletion methods to comply with Facebook's data deletion requirements
Liability & Warranties
Service Disclaimer
Kalify is provided "as is" without warranties:
- No guarantee of AI response accuracy
- No guarantee of message delivery success
- No warranty of uninterrupted service
- No guarantee of lead qualification results
Limitation of Liability
Tree Digital Factory's liability is limited to:
- Direct damages only (no indirect or consequential damages)
- Maximum amount paid for services in the 12 months prior
- No liability for third-party service failures
- No liability for user data loss (maintain backups)
User Responsibility
Users are solely responsible for compliance with applicable laws, data protection regulations, and consequences of their messaging campaigns.
Terms Modification
These terms may be modified at any time. Substantial changes affecting ongoing contracts will be notified with at least 30 days advance notice. Continued use of the service constitutes acceptance of modified terms.
Governing Law & Jurisdiction
These terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nanterre, France.
For legal questions: [email protected]
For data protection: [email protected]
Questions About Our Terms?
Need clarification on any aspect of our terms of service? We're here to help.